Terms of Service

Overview

These Terms of Service govern your use of this website and the services offered by The Couples Room. By using this website or booking services, you agree to these terms.

About the Practice

The Couples Room is a psychotherapy practice operated by Kavon Banejad in Toronto, Ontario, Canada. Services include individual and couples psychotherapy, offered in person and virtually through Jane App.

Professional Registration

Kavon Banejad is a Registered Psychotherapist (Qualifying) with the College of Registered Psychotherapists of Ontario (CRPO), registration number 21734. The "Qualifying" designation means Kavon has met the educational requirements for registration and is completing the supervised clinical experience required for full registration. All services are provided under clinical supervision as required by the CRPO.

You can verify this registration at www.crpo.ca.

Not Emergency Services

The services provided through The Couples Room are not crisis or emergency services. If you are in immediate danger or experiencing a mental health emergency, call 911 or go to your nearest emergency department.

Crisis resources:

• Crisis Service Canada: 988 (call or text, 24/7)
• Toronto Distress Centre: 416-408-4357

Booking and Cancellation

Appointments are booked through Jane App. A credit card is required at the time of booking to hold your appointment.

If you need to cancel or reschedule, please provide at least 24 hours' notice. Late cancellations and missed appointments are subject to the full session fee.

Fees and Payment

Session fees are listed on the Fees page of this website. Payment is due at the time of service unless other arrangements have been made in advance.

I am not covered by OHIP. Psychotherapy sessions may be covered by your extended health benefits plan. Check with your provider to confirm your coverage for services from a Registered Psychotherapist (Qualifying).

Receipts suitable for insurance submission are provided after each session.

Confidentiality

All information shared in therapy is confidential and protected under the Personal Health Information Protection Act, 2004 (PHIPA). There are legal limits to confidentiality, including situations involving risk of harm, child protection obligations, and court orders. These limits are explained in detail in the Privacy Policy and discussed during intake.

Informed Consent

Before beginning therapy, you will be asked to review and sign an informed consent form. This form explains the nature of psychotherapy, potential risks and benefits, confidentiality and its limits, fees, cancellation policies, and your rights under PHIPA.

You have the right to ask questions about any aspect of your treatment and to withdraw consent at any time.

Virtual Sessions

Virtual sessions are conducted through Jane App's integrated telehealth platform. Jane App stores data on servers located in Canada and is designed to meet PHIPA requirements.

You are responsible for joining virtual sessions from a private, secure location with a stable internet connection. I cannot guarantee the absolute security of any internet-based communication, but I use reasonable safeguards to protect your information.

Website Content

The content on this website is for general informational purposes only. It is not a substitute for professional advice, diagnosis, or treatment. Reading this website does not create a therapist-client relationship.

Intellectual Property

All content on this website, including text, design, images, and branding, is the property of The Couples Room and may not be reproduced without written permission.

Limitation of Liability

The Couples Room and Kavon Banejad are not liable for any damages arising from your use of this website or reliance on its content. Psychotherapy outcomes vary and are not guaranteed.

Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.

Changes to These Terms

I may update these terms from time to time. Changes will be posted on this page with an updated effective date.

Contact

Kavon Banejad, Registered Psychotherapist (Qualifying) | CRPO #21734

The Couples Room

Toronto, Ontario, Canada

Email: kavon@couplesroom.com